Volume 2 
September 2000 
Issue #1

Promoting Stakeholder Acceptance of CBT, J. Patrick Jones, Professional Examination Service, September 2000


This article describes the major elements of a communication plan for the implementation of a computer-based testing (CBT) program. The major benefits and potential drawbacks of a CBT program are reviewed, and the information needs of various stakeholder groups are identified. The article concludes with an overview of communication strategies and evaluation techniques that can facilitate the transition to CBT.