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& Associates, Inc. is a consulting firm specializing in the improvement
of organizations that publish or use tests. We offer in-depth expertise
in organizational behavior and psychometrics to assure our clients
develop operational efficiency and top-notch customer service. We
leverage our unique experience in process improvement, problem solving,
outcome assessment, measurement and evaluation to deliver meaningful,
measurable results.
Examples of What We Do:
Improve
the effectiveness of teams.
- We increase
team effectiveness by using process improvement and problem solving
tools. Some teams have saved millions of dollars for their organizations
through the use of these tools.
Identify
and resolve gaps in effective design and delivery of services.
- We audit
quality control procedures for equating, item analysis and score
reporting. From the results of the audit, we identify targets
for improvement, train staff in work process design tools, and
help develop work procedures and checklists. Clients have found
this results in improved training of new employees, prevents errors
in score reporting, and helps the organization meet ISO 9000 requirements.
Increase
reliability and validity of internally designed surveys.
- We offer
classes and individual coaching on survey design and delivery.
We review existing surveys to improve the survey design, sampling
design, response rate, and statistical analysis.
Provide
independent evaluation of work effectiveness.
- We design
evaluations, collect data from experts in the field, compile the
data, and conduct focus groups as appropriate. One of our clients
was commended by the psychometrician on their advisory committee
for the quality of our evaluation!
Design appropriate
uses of test results in education.
- We work
with the New Jersey Department of Education on designing procedures
to meet the requirements for No Child Left Behind.
Our Services Include:
-
Quality
audits of processes and tests
-
Attitude,
opinion and job analysis surveys
-
Training
in survey design and test development
-
Mentoring
of leaders
-
Standard
setting studies
-
Team
training and coaching
-
Facilitation
-
Research
design and validity studies
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